Root Cause Analysis

Root cause analysis is a problem-solving process for conducting an investigation into an identified problem, concern, incident or non-conformity. This is a completely separate process to incident management and immediate corrective action. RQA can either assist you by carrying this process out on your behalf or by training your people in root cause analysis.

Root Cause Analysis Investigation

Following an incident RQA’s expert consultant can assist you in investigating the root cause of the incident. During a root cause analysis investigation, the consultant will look further than the solution to the immediate problem and gain an understanding of the fundamental or underlying causes and will assist in correcting them, with the aim of preventing re-occurrence of the same issue. This could involve the identification and management of processes, procedures, activities or indeed inactivity, behaviour or prevailing conditions.

Root Cause Analysis Training

RQA can also train your teams to be able to carry out root cause analysis themselves in order to identify permanent solutions, prevent recurring failures, and apply a logical problem-solving process applicable to any identified problem, concern, incident or non-conformity.

Course Overview:
  • What is Root Cause Analysis?
  • A Successful Problem-Solving Team
  • Team Roles
  • Barriers to Problem Solving
  • Structured Problem Solving
  • The 7 Quality Tools
  • Pareto Analysis Exercise
  • 5 Whys Exercise
  • Histogram Exercise
  • Problem-Solving Process
  • Further RCA Worked Examples

For more information on these services or a quote, drop us a line on or call us on +44 (0)118 935 7242.

RQA Group are the leading providers of product recall advice, planning, training and simulations