“I selected RQA Group as our crisis consultants as they offer best-in-class product recall consultancy and incident response and will be a real added value to our product recall insurance package”. RQA also offer expert insights into product risks through their consultant network and recall data analysis that assist us in the underwriting process.”

“Having partnered with the RQA Group for over 10 years, I have a great deal of comfort that our clients are in expert hands, with RQA assisting them with both their pre and post incident needs. RQA’s knowledge and expertise across multiple industries and jurisdictions is market leading.”

“We are very pleased to be working with RQA Group as they offer best-in-class product recall and crisis consultancy services which benefits both IQUW and our insureds. RQA are experts in their field and add further value to our brokers and their clients by harnessing product recall data to help monitor risk types and trends.”

“Butcher’s Pet Care started working with RQA in 2023.  Gill Dando has been amazingly supportive in helping the Technical, Operations and Supply Chain teams with food safety gap analyses in preparation for external audits.  She also led really engaging Food Safety workshops with a number of team leaders and managers across the business which were very well received, and followed up with one-to-one sessions with team members on the factory and warehouse floor.  We’re all keen to continue to build our relationship with RQA into the future.”

“We have been working with RQA Group for a number of years, and they have provided us with a high standard of training in topics such as food safety, root cause analysis, food defence and product recall. I have found them to be very flexible, professional and enjoyable to work with.”

“Since working with the RQA Group I’ve been highly impressed with the team’s knowledge and professionalism. At Perigon we have a global portfolio of manufacturing clients and RQA have consistently proven themselves to be a first-class choice to deliver pre-incident services and crisis response services. I have no hesitation in recommending them for any recall related consultancy work.”

“RQA Group have provided risk management consulting and training to our businesses around the world for many years. They have also helped us to ensure we are prepared for product recalls and business continuity challenges. They are highly professional and expert in their field and we consider them a valuable resource across the business.”

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“The Speedibake Crisis Management Committee were put through their paces in a crisis challenge test by RQA Group. It was a tough but rewarding day and the team performed well together. This puts us in a better position to effectively manage potential crises in future. Thank you RQA for making it feel so realistic!”

Peter Wilcock, Technical Manager, Speedibake

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“De’Longhi Group has been working with RQA for several years now, always finding it very beneficial to the company, teams and people. High professionalism, prompt and competent interventions, have provided great benefits and contributions to continuous improvement of our processes, the strengthening of a preventive approach to potential crisis, and effective training. A very successful cooperation indeed!”

“I would like to thank RQA for the amazing job! The crisis simulation went very well and the observations provided in the report were extremely insightful.”

“We have worked with the RQA Group for the past year now and throughout this time, have been able to deliver a complete overhaul to the structure of our Business Continuity Management documentation for our Global portfolio. With Business Impact Analysis, Crisis and Recovery Plans now complete, we have begun working on Simulation exercises to put our plans to the test. The exercises that we have completed to date are professionally run to a high standard and provide great value to our staff and organisation.”

“Service to our insureds has improved considerably since we have partnered with RQA as our product recall crisis consultant. Immediate and efficient responses are a great comfort to companies in crisis and our partners at RQA provide our insureds exactly that!”

Louis Lubrano, President, Berkley Global Product Recall

“Sedgwick UK have worked with RQA for several years now. As well as their multi-talented team bringing many skills to assist in the work we do for insurers, we have consistently found them to be professional, competent, alive to insurers’ needs and thoroughly nice people to work with.”

Andrew Robinson, Global Head of Product Liability & Recall, Sedgwick UK

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“We have been using RQA Group for incident management training courses and live crisis exercises involving the emergency services for several years across our business. They are delivered in a highly professional and expert manner and always provide excellent learning opportunities for our staff.”

David Belcher, Security Manager, Heineken UK

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“I am global governance director for Quality & Food Safety for Barilla and we have collaborated with RQA for several years, we have had the chance to use their expertise and knowledge in Food Safety and we are very pleased to continue the collaboration in the future”

“The LEGO Group had a web-based training when we introduced our new Global Recall and Incident Management Plan for our key stakeholders from all parts of the world. We were really impressed of how structured and quickly RQA took us through a plan consisting of several documents. All the participants were after the web-training familiar with our new Global Recall and Incident Management Plan.

One of the benefits of having a web-based training is the saving of costs – it is a very cost effective solution when we are comparing the web-training costs with the traveling costs and time our colleagues must spend for participating in a meeting of few hours.”

Steen Hansen, LEGO Juris A/S - Corporate Insurance Team, Lego Group

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“We recently used RQA as a new training provider. The training was well received by our staff and very beneficial to the business. A positive experience all round which we intend to repeat in the very near future.”

Rhonda Culliney, Training Manager, Jacksons Bakery

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“The delivery, relevance and content of the Level 3 HACCP course were ideally suited to our needs, both for “first timers” and as a refresher for more experienced personnel.”

Ian Simpson, QA Manager, Fayrefield Foods Limited

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“We fortunately have never had a recall situation. So whilst we have a procedure and team in place they have never been tested. The training by RQA enabled us to try our team and confirm our system. After the simulation we were able to identify any weaknesses and amend. Now thanks to the RQA training we are much more confident that we would be able to manage any event.”

Stewart Sinclair, Quality Manager, Broxburn Bottlers Ltd

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“RQA training has provided numerous training courses which have all proved successful. They have been run professionally by experienced personnel with expert knowledge. Employee feedback has always been positive and as a Company we are keen to continue the relationship with this organisation.”

Mr Charles Gill, Director, FA Gill

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How can we help?

We have specialist skills in a variety of sector and industries, contact us to see how we can help you.
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+44 (0)118 405 0192.