About RQA Group

RQA is the leading global consultancy and training firm, specialising in product recall, crisis management and business continuity. We offer a wide range of risk management services including consultancy and training to assist clients to avoid, handle and recover from crisis incidents. RQA experts work with businesses to develop crisis management, incident management, business continuity and product recall plans.  We also train and test our clients crisis management teams. Our consultants also help businesses to comply with crisis and BCP requirements from retailers, customers, insurers and regulators, through our comprehensive and customised consultancy and training.

RQA’s wide range of clients include many of the world’s largest food and consumer goods manufacturers.  We also work for financial services firms including insurers, banks and brokers. In fact, RQA are retained by some of the world’s leading insurers as product recall consultants to their clients, providing 24/7 Incident Response, risk improvement services as well as technical claim support. By providing expert reports and acting as expert witness we work with law firms on legal cases related to product incidents (typically product liability, product recall or property claims).

Click here to view a selection of our clients.

With a network of specialists in crisis management, product recall, business continuity, food safety, product safety, pharmaceutical manufacture, automotive component risk, and others, get in touch with RQA Group today to see how we can assist you in this challenging world.

Meet the Management Team

  • Vince Shiers Ph.D - Managing Director RQA Group

    Vince Shiers Ph.D

    Managing Director

    Vince Shiers is leader of the global RQA Group business. For the past 16 years he has run the RQA Group business including developing our global network of expert consultants. Vince is regularly invited to speak on crisis management and product recall and is an occasional contributor to the media (including the BBC) on these topics.

  • Helen Shiers

    Helen Shiers


    Helen Shiers is responsible for Quality and Finance throughout RQA Group. Helen has previously worked in food production, technical development, auditing and quality management. Working with RQA consultants throughout the world, she ensures the quality of the work we deliver is to the highest standard.

  • Nick Edwards - Client Development & Marketing Manager

    Nick Edwards

    Client Development & Marketing Manager

    Nick is responsible for developing client relations and heads up the marketing for RQA Group. He has a wealth of experience having worked in various marketing and product management roles in Food Safety, Consumer Products, Automotive and Insurance.

  • Craig Stevenson - Operations Manager

    Craig Stevenson

    Operations Manager

    Craig and his team are responsible for scheduling projects and day to day account management. Having previously worked in both customer service and project management roles, this combination helps ensure our clients receive great service.

RQA Group Expert Consultants

RQA employs or contracts specialists in their field to deliver the highest quality services for RQA clients. RQA’s consultants have expertise in the food, beverage, consumer product, automotive components and other sectors. Expertise includes crisis management, product recall, quality management, product safety, crisis communications and media.

Many of our consultants have had years of industry experience in relevant roles, such as risk management, technical/quality, supply chain, before becoming consultants. This gives them a deep understanding of the practicalities of implementing business continuity, crisis management and product recall plans, within business, rather than just an academic, theoretical approach.

We are always interested in expanding our global network of consultants. If you are interested in becoming an RQA consultant, please contact us to have an informal discussion.

World of Recall

Our interactive tool simplifies the complex world of product recall, providing top tips and advice from our stakeholders

RQA Consultants

We offer global coverage via our network of expert consultants
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