About RQA Group

RQA Group is a leading management consultancy headquartered in the UK with an extensive network of expert consultants globally.

We assist companies to avoid, prepare for, handle and recover from product related crises. Our client base includes many leading food and consumer product manufacturers, but we also work with many service industry clients, insurers and law firms.

Presenting at a meeting

“I want you to think of us as a team of experts in a wide range of disciplines available to help you and your business.  If I were to sum up what we do, I would say that we increase our clients’ knowledge and resilience in key areas related to risk management, crisis management and product recall / safety.  This may be helping a food company facing a product recall; or it may be advising an insurance underwriter on the risks of lithium batteries.  it may be preparing expert witness reports for product liability or recall legal cases.”

Vince Shiers, Managing Director, RQA Group

Our global team advise clients in many specific areas and industries.  For example, if you want advice on the safety risks of a specific automotive component, one of our expert automotive consultants will be working with you.  If you need guidance on the safe manufacture of a soft cheese, one of our microbiologists or food safety experts will be assigned.  If you are the focus of a social media and PR crisis, our crisis communications experts will help.

On top of our extensive capability and expertise, we pride ourselves on our responsiveness, and the high quality service and value we offer. This is very important to us and has been a vital factor in our business growth over the years.

Get to know us. Have a look at some of the companies we work for and see what they say about us. Take a look below for more information on our senior team and to see some photos of a selection of our consultants from around the world.

Then, why not give us a call on +44 (0)118 405 0192 or email, or ask a question using our chat function in the bottom right of our website.  We would love to help and take some of the burden off your shoulders.  That is our job after all!

Vince Shiers Ph.D

Vince Shiers Ph.D

Managing Director

Vince has a degree and PhD in Chemistry and has spent over 25 years providing expert consultancy and training services to the food and consumer products industry. Vince spends much of his time developing the network of expert RQA consultants around the world.  He has recruited personnel in Europe, Africa, Middle East, USA and Asia Pacific. He regularly advises companies during product recall incidents; has been an invited speaker on product recall at meetings around Europe; and has acted as an expert witness on product recall at the International Court of Arbitration of the International Chamber of Commerce.

Vince has set up comprehensive consultancy programmes for product recall and product liability insurers. He has also advised insurers on policy wording, triggers, exclusions and risk levels as well as policy marketing strategy.

As well as managing the business, Vince has developed many bespoke crisis management training courses and complex crisis incident simulations. 

Helen Shiers

Helen Shiers

Director

Helen Shiers is responsible for Quality and Finance throughout RQA Group.  Helen has previously worked in food production, technical development, auditing and quality management.  Working with RQA consultants throughout the world, she ensures the quality of the work we deliver is to the highest standard.

Nick Edwards

Nick Edwards

Head of Sales and Marketing

Nick is responsible for RQA’s marketing strategy across all channels, and also heads up the sales team, who look after existing clients as well as developing new client relationships.

Having held various marketing and product management roles in Food Safety, Consumer Products, Automotive and Insurance, Nick has a great understanding of the challenges manufacturers and insurers face when it comes to business continuity, crisis management and product recall.

Craig Stevenson

Craig Stevenson

Operations Manager

Craig and his team are responsible for scheduling projects and day-to-day account management. He also manages our international network of consultants. Having previously worked in both customer service and project management roles, this combination helps ensure our clients receive great service.

RQA Group’s Expert Global Consultants

RQA Group’s consultants are specialists in their field and deliver the highest quality services for RQA clients. They have expertise in a wide range of industrial sectors including food, beverage, consumer product, automotive components, pharmaceutical, medical devices, industrial and others. Expertise includes product safety, product recall, quality management, risk management, crisis management, business continuity, crisis communications and media. 

All our consultants are highly experienced with many years in industry or in leading consultant roles.  They have held senior positions in risk management, technical/quality and supply chain. They all have a deep understanding of the practicalities of providing effective, practical and high quality advice and timely, cost effective assignment outputs. 

We provide services for:

We offer consultancy & training services to manufacturing clients on product safety, crisis management, business continuity, and product recall.
RQA provide specialist product recall crisis consultancy support and risk engineering services, including 24/7 product incident support.
We provide consultancy and expert witness services to lawyers using our deep expertise in product recalls and product incidents.
“RQA Group have provided risk management consulting and training to our businesses around the world for many years. They have also helped us to ensure we are prepared for product recalls and business continuity challenges. They are highly professional and expert in their field and we consider them a valuable resource across the business.”

Tom Richardson,
Group Insurance Director Associated British Foods plc

Associated British Foods plc logo

“The Speedibake Crisis Management Committee were put through their paces in a crisis challenge test by RQA Group. It was a tough but rewarding day and the team performed well together. This puts us in a better position to effectively manage potential crises in future. Thank you RQA for making it feel so realistic!”

Peter Wilcock,
Technical Manager Speedibake

Speedibake logo

How can we help?

We have specialist skills in a variety of sector and industries, contact us to see how we can help you.
RQA logo

If you would like more information or to speak with a product risk expert, please share your details below or call us on:
+44 (0)118 405 0192.