MRM Group appoints RQA Group as Crisis Consultants

RQA Group have been selected as the new product recall Crisis Consultants for MRM Group, LLC. In this role, RQA will provide 24/7 product incident support, and, using the pre-incident budget provided by MRM, risk improvement services relevant to product recall. RQA will also offer MRM expert risk engineering and claims support as required.

Vince Shiers, Managing Director of RQA Group, said “When Eric approached me to request a proposal for crisis consultant services, I knew immediately that this was a like-minded company that we’d be pleased to work with.” He added “Therefore, I am delighted that we were successful and will be working closely with MRM and their insureds.”

Eric MacDougall, EVP of Underwriting, MRM Group, said “We have known of RQA Group’s reputation in the market for some time, and we were keen to offer our policyholders best-in-class incident support and also a more proactive approach to recall management and risk reduction.” Eric continues “I am very much looking forward to working with Vince and his team as we transition to RQA Group.”

RQA Group will take over the crisis consultant role on July 1st and the dedicated incident response hotline for MRM policyholders will be active on that date.

For more information on RQA Group visit their website here or if you are a broker or MRM insured please email [email protected] if you have any questions.

ABOUT MRM: MRM Group is a firm dedicated specifically to providing product recall insurance and risk management solutions for all aspects of edible products, consumer goods, component parts and the durable goods manufacturing and distribution risks. Our expertise is in dealing with the complex issues related to Product Recalls.  We are located in suburban Philadelphia, working with brokers nationwide.

As a Lloyd’s of London Coverholder and MGU we have developed our own exclusive policy – Recall Advantage.  This allows us to underwrite exposures, develop wordings and pricing, issue policies and facilitate claims and crisis management services for all types of risks.  We have been in business for more than 20 years focusing 100% on Product Recall Insurance. 

ABOUT RQA: RQA Group’s consultants are specialists in their field and deliver the highest quality services for RQA clients. They have expertise in a wide range of industrial sectors including food, beverage, consumer product, automotive components, pharmaceutical, medical devices, industrial and others. Expertise includes product safety, product recall, quality management, risk management, crisis management, business continuity, crisis communications and media.

All RQA consultants are highly experienced with many years in industry or in leading consultant roles.  They have held senior positions in risk management, technical/quality and supply chain. They all have a deep understanding of the practicalities of providing effective, practical and high-quality advice and timely, cost-effective assignment outputs.


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