Product Recall Simulation Exercise

A challenging and realistic test of your recall plans and team
The best way to challenge your recall team and establish how useful and robust your recall plans are is to put them to a test with a product recall simulation exercise. This is not a simple traceability exercise, or mock recall, it is a realistic and challenging, scenario-based exercise to test plans, procedures and your recall team. RQA develop bespoke scenarios based on our experience in real incidents to fully challenge your team and your recall plans to ensure you get maximum benefit from the exercise.
Overview
  • RQA consultants call your company as consumers with complaints
  • Recall Team Leader & Recall Team involvement
  • Additional calls will be made by the RQA consultants acting as consumers, retailers, government authorities or media
  • A range of “injects” are provided to the team to escalate the seriousness of the issue including calls, emails, mocked up social media posts and media enquiries
  • Recall Team are challenged to evaluate and respond appropriately to issue
Note:
  • All communications kept internally no contact with outside parties is made
Summary & Feedback:
  • A full report on the exercise is prepared, including recommendations for improving your procedures
Who should attend?
  • Your recall team or their deputies, including directors & senior managers representing Technical /
    Quality / Production / Distribution / Marketing / Sales / Finance / Insurance / Communications / PR
Benefits to your organisation
  • To ensure compliance with the Management of incidents requirements of BRC (Clauses
    3.11.1 – 3.11.7)
  • Provide a “real” challenge to your team and procedures outside a truly real incident
  • Meets the definition of a functional exercise as defined by the UK Government  – https://www.ready.gov/business/testing/exercises
Exercise Duration
  • 1 day
Further Information
  • The simulation can be customised to different levels including:
  • Basic simulation with high level of coaching from consultant
  • Standard simulation minimum coaching
  • Advanced simulation no coaching and multiple escalations and challenges
  • Multi-national simulation Consultants are based in two locations, e.g. Europe & USA & the scenario reflects an international recall
  • As an extra, full media interviews with professional journalists can be included. These can be “down the line” (telephone) or filmed with cameraman at “factory gate” or “studio”.

This desk top exercise is normally delivered on-site and ‘in-house’