Product Recall

RQA Group are the leading providers of product recall advice and planning, product recall training and product recall simulation, or mock recall, exercises. This is supported by our extensive experience in managing and advising on over 1000 actual product recall incidents across many industries, as well as supporting insurers and law firms.

Product Recall Planning

Our consultants will work with you to develop your product recall plan. Depending upon company size and structure, this will usually involve a specialist product recall consultant visiting your office or site to discuss the product recall planning process and then going through key elements of the product recall plan. If time is available, the consultant will start to prepare draft sections of the product recall plan during the day. Afterwards the RQA consultant will compile the information into a draft product recall plan for you to finalise.

RQA will also carry out a desk top review of your existing product recall plans and provide a report highlighting recommendations for further development based upon best practice and RQA experience.

Product Recall Training

Once the product recall plan is prepared your product recall team will need to be trained. RQA will customise the course to your business and your product recall plans.

Product Recall Simulation

It is a requirement of BRC and other retailer standards that you undergo a product recall simulation, or mock recall, exercise annually. We offer a challenging, scenario-based exercise to test procedures and your recall team. RQA develop bespoke scenarios based upon our experience in real incidents to fully challenge your team and your recall plans to ensure you get maximum benefit from the exercise.

RAPEX Risk Assessment

RQA experts carry out RAPEX risk assessments to determine level of risk to users or consumers of non-food consumer products.  We use the risk assessment method defined in European Commission Decision of 16 December 2009 laying down guidelines for the management of the Community Rapid Information System “RAPEX” established under article 12 and of the notification procedure established under article 11 of Directive 2001/95/EC (the General Product Safety Directive).

According to the above Commission Decision, the risk assessment method is “…to be used by Member State authorities to assess the level of risk posed by consumer products to the health and safety of consumers and to decide whether a RAPEX notification is necessary.”

We will typically work with the manufacturer or importer in order to produce a robust RAPEX risk assessment.  We can also verify and challenge an existing risk assessment developed by the manufacturer or other party.

Product Traceability

Mock traceability – traceability challenge
RQA consultants carry out mock traceability exercises to test a company’s traceability capability and provide reassurance that the systems are effective and fit for purpose; identifying gaps and providing compliance with audit requirements.

All data and information will be collated into a final report which can provide individual factory overviews as well as summary tables covering multiple factories in a group. The mock traceability exercise and report will help to demonstrate compliance with traceability requirements in audits.

RQA Group are the leading providers of product recall advice, planning, training and simulations