Crisis management is the process by which an organisation deals with a major event that threatens to harm the business, its stakeholders, and / or the general public.
RQA specialise in crisis management and offer a comprehensive and customised service throughout the whole process. From initial development of your crisis management and emergency response plans, to review of your existing plans, crisis management training and finally annual testing via a crisis simulation exercise.
We work to ensure your crisis management, and emergency response plans are robust, user-friendly and meet your business needs, helping to mitigate the impact of the crisis you are facing.
See below for our crisis planning consultancy or for training courses follow the links to your right.
Crisis Management Planning
RQA’s crisis management consultants will help you to develop, review, implement, train and test your crisis management procedures and plans.
We will work with you to develop draft crisis management plans that will meet your business requirements.
The work will normally start with a scoping meeting between our consultant and representatives from your crisis management team. During this meeting all the key areas of the business will be discussed and there will be a brain storming session to identify key risks based upon probability and severity. This will help to determine which risks need to be addressed in the crisis management plans. We will also identify existing practices and where there may be gaps. This information will enable the RQA consultant to draft up preliminary crisis management plans ready for client review.
Crisis Communications Planning
During a crisis communication is key, both internally and externally, but in particular there may be media interest in your situation as it develops. It is vital therefore that you have a plan which includes both proactive and reactive communications and your crisis team know who should be responding, how they respond and by what media channels they should respond. Our specialist crisis communications consultants can assist and lead the creation of effective crisis communications plans including pre-prepared draft communications for both traditional and social media.
Emergency Response Plan
RQA will help you to develop Emergency Response plans that will focus on interaction with the emergency services, decisions on full versus partial evacuation, communication, critical equipment shutdown, incident room, crisis pack or crash box etc.
In many companies, senior managers are the only people to receive crisis management training. However, for a site that operates 24 hour shifts / 7 days a week, senior managers are only on site for 24% of the time. There is therefore a need to train shift supervisors and others on the immediate response to an emergency crisis incident. These people will be in charge of the site until the senior manager is able to get to the site to take over.
“I would like to thank RQA for the amazing job! The crisis simulation went very well and the observations provided in the report were extremely insightful.”
“We have worked with the RQA Group for the past year now and throughout this time, have been able to deliver a complete overhaul to the structure of our Business Continuity Management documentation for our Global portfolio. With Business Impact Analysis, Crisis and Recovery Plans now complete, we have begun working on Simulation exercises to put our plans to the test. The exercises that we have completed to date are professionally run to a high standard and provide great value to our staff and organisation.”
“I am global governance director for Quality & Food Safety for Barilla and we have collaborated with RQA for several years, we have had the chance to use their expertise and knowledge in Food Safety and we are very pleased to continue the collaboration in the future”
“We have been using RQA Group for incident management training courses and live crisis exercises involving the emergency services for several years across our business. They are delivered in a highly professional and expert manner and always provide excellent learning opportunities for our staff.”
“The LEGO Group had a web-based training when we introduced our new Global Recall and Incident Management Plan for our key stakeholders from all parts of the world. We were really impressed of how structured and quickly RQA took us through a plan consisting of several documents. All the participants were after the web-training familiar with our new Global Recall and Incident Management Plan.
One of the benefits of having a web-based training is the saving of costs – it is a very cost effective solution when we are comparing the web-training costs with the traveling costs and time our colleagues must spend for participating in a meeting of few hours. ”
“We recently used RQA as a new training provider. The training was well received by our staff and very beneficial to the business. A positive experience all round which we intend to repeat in the very near future.”