Vince Shiers Ph.DManaging Director

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Vince Shiers is leader of the global RQA Group business.  For the past 16 years he has run the RQA Group business including developing our global network of expert consultants.  Vince is regularly invited to speak on crisis management and product recall and is an occasional contributor to the media (including the BBC) on these topics.

Vince has a degree and PhD in Chemistry and has spent over 20 years providing expert consultancy and training services to the food and consumer products industry. Before joining RQA he worked for a consultancy, testing and auditing firm where he was responsible for services provided to manufacturers of food, packaging, nursery goods, electrical products, textiles and furniture.

Since joining RQA Europe in 2003 as Managing Director he has developed RQA’s network of specialist consultants. In early 2012 he was made Managing Director of RQA Group covering Europe, Africa, Middle East combined with Asia Pacific where he has also developed the RQA network of Asian and ANZ consultants and has recruited specialist personnel in that region. He regularly advises companies during product recall incidents; has been an invited speaker on product recall at meetings around Europe; and has acted as an expert witness on product recall at the International Court of Arbitration of the International Chamber of Commerce.

Vince has been involved in setting up consultancy service programmes for product recall and product liability insurers since joining RQA in 2003. During this time he has worked to ensure that the services RQA provides to its insurance clients are flexible to suit their needs and provides real value to the insurer and their insured companies. He has also advised insurers on policy wording, triggers, exclusions and risk levels as well as policy marketing strategy.

In addition to the business management of the RQA Group, Vince has also developed many bespoke crisis management training courses and lead complex crisis incident simulations.

World of Recall

Our interactive tool simplifies the complex world of product recall, providing top tips and advice from our stakeholders