Consumer Retrieval

RQA’s international network of field representatives can collect a complaint sample from your consumer, with speed, efficiency and professionalism

The process is as follows:

  • Client informs RQA of collection request
  • RQA identifies Field Representative close to consumer
  • RQA schedules pickup at consumer’s convenience
  • Sample is couriered to the location of client’s choice
  • Entire process documented through a “chain of custody” procedure
  • Replacement product may be delivered to the consumer


If you would like to find out more about how RQA can help you with consumer complaint retrievals, please click on the button below to drop us an email or call us on +44 (0)118 935 7242

Apply to become an RQA Field Representative

We have specialist skills in a variety of sector and industries, contact us to see how we can help you…