RQA Group are the leading providers of product recall advice and planning, product recall training and product recall simulations. This is supported by our extensive experience in managing and advising on over 1000 actual product recall incidents across many industries, as well as supporting insurers and law firms.
Product recall incident support – 24/7 Hotline
RQA provides product recall advice to clients who are facing possible product recall or withdrawal situations. You have access to expert product recall advice from RQA specialist consultants. We can also offer product recall assistance or product withdrawals from store, our network of field representatives can go instore to remove product on your behalf, or carry out effectiveness checks to ensure the correct product is being removed from shelf by the retailer.
Whether you require detailed support or just want to check your plan of action with a product recall specialist, please give us a call.
Recall Hotline: +44 (0)207 118 0848
Product Recall Planning
Our consultants will work with you to develop your product recall plan. Depending upon company size and structure, this will usually involve a specialist product recall consultant visiting your office or site to discuss the product recall planning process and then going through key elements of the product recall plan. If time is available, the consultant will start to prepare draft sections of the product recall plan during the day. Afterwards the RQA consultant will compile the information into a draft product recall plan for you to finalise.
RQA will also carry out a desk top review of your existing product recall plans and provide a report highlighting recommendations for further development based upon best practice and RQA experience.
Product Recall Training
Once the product recall plan is prepared your product recall team will need to be trained. RQA will customise the course to your business and your product recall plans.
Our courses are delivered by specialist product recall consultants. Product recall training is also a requirement for compliance with most retailer standards. In addition to our Level 1 Product Recall training course, we also provide a Level 2 course in recall and reputation focusing more on risk assessment, communication and reputational aspects. You may also want to consider our course on Social Media and crisis management.
Product Recall Simulation
It is a requirement of BRC and other retailer standards that you undergo a product recall simulation each year. This is not a traceability exercise but is a scenario-based run through to test procedures and your team. RQA develop scenarios based upon our experience in real incidents to fully challenge your team and ensure you get maximum benefit from the exercise.
- The RQA consultant will develop a suitable incident scenario based around your products & business
- The RQA consultant will be on your site to facilitate and guide the exercise
- The RQA consultant will call your company as consumers or retail customers with complaints
- Additional calls will be made by the RQA consultant acting as government authorities or media
- A range of “injects” are provided to the team to escalate the seriousness of the issue
- Recall Team will be required to manage the incident according to their procedures and best practice
A full report on the exercise is prepared, including observations on how the team reacted to the challenge and providing additional recommendations for continuous improvements to the procedures and response as required.
The RQA product recall simulation is designed to be a realistic test of procedures and the recall team and the best challenge outside an actual product incident.
Note: All communications are kept internally, no contact with outside parties is made.
Mock traceability – traceability challenge
RQA consultants carry out mock traceability exercises to test a company’s traceability capability and provide reassurance that the systems are effective and fit for purpose; identifying gaps and providing compliance with audit requirements.
All data and information will be collated into a final report which can provide individual factory overviews as well as summary tables covering multiple factories in a group. The mock traceability exercise and report will help to demonstrate compliance with traceability requirements in audits.