RQA Group are the leading providers of product recall advice and planning, product recall training and product recall simulations. This is supported by our extensive experience in managing and advising on over 1000 actual product recall incidents across many industries, as well as supporting insurers and law firms.
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Product Recall Planning
Our consultants will work with you to develop your product recall plan. Depending upon company size and structure, this will usually involve a specialist product recall consultant visiting your office or site to discuss the product recall planning process and then going through key elements of the product recall plan. If time is available, the consultant will start to prepare draft sections of the product recall plan during the day. Afterwards the RQA consultant will compile the information into a draft product recall plan for you to finalise.
RQA will also carry out a desk top review of your existing product recall plans and provide a report highlighting recommendations for further development based upon best practice and RQA experience.
Product Recall Training
Once the product recall plan is prepared your product recall team will need to be trained. RQA will customise the course to your business and your product recall plans.
Our courses are delivered by specialist product recall consultants. Product recall training is also a requirement for compliance with most retailer standards. In addition to our Level 1 Product Recall training course, we also provide a Level 2 course in recall and reputation focusing more on risk assessment, communication and reputational aspects. You may also want to consider our course on Social Media and crisis management.
Product Recall Simulation
It is a requirement of BRC and other retailer standards that you undergo a product recall simulation each year. This is not a traceability exercise but is a scenario-based run through to test procedures and your team. RQA develop scenarios based upon our experience in real incidents to fully challenge your team and ensure you get maximum benefit from the exercise.
- The RQA consultant will develop a suitable incident scenario based around your products & business
- The RQA consultant will be on your site to facilitate and guide the exercise
- The RQA consultant will call your company as consumers or retail customers with complaints
- Additional calls will be made by the RQA consultant acting as government authorities or media
- A range of “injects” are provided to the team to escalate the seriousness of the issue
- Recall Team will be required to manage the incident according to their procedures and best practice
A full report on the exercise is prepared, including observations on how the team reacted to the challenge and providing additional recommendations for continuous improvements to the procedures and response as required.
The RQA product recall simulation is designed to be a realistic test of procedures and the recall team and the best challenge outside an actual product incident.
Note: All communications are kept internally, no contact with outside parties is made.
RAPEX Risk Assessment
RQA experts carry out RAPEX risk assessments to determine level of risk to users or consumers of non-food consumer products. We use the risk assessment method defined in European Commission Decision of 16 December 2009 laying down guidelines for the management of the Community Rapid Information System “RAPEX” established under article 12 and of the notification procedure established under article 11 of Directive 2001/95/EC (the General Product Safety Directive).
According to the above Commission Decision, the risk assessment method is “…to be used by Member State authorities to assess the level of risk posed by consumer products to the health and safety of consumers and to decide whether a RAPEX notification is necessary.”
We will typically work with the manufacturer or importer in order to produce a robust RAPEX risk assessment. We can also verify and challenge an existing risk assessment developed by the manufacturer or other party.
Mock traceability – traceability challenge
RQA consultants carry out mock traceability exercises to test a company’s traceability capability and provide reassurance that the systems are effective and fit for purpose; identifying gaps and providing compliance with audit requirements.
All data and information will be collated into a final report which can provide individual factory overviews as well as summary tables covering multiple factories in a group. The mock traceability exercise and report will help to demonstrate compliance with traceability requirements in audits.