The RQA Group

The RQA Group is the leading consultancy and training firm in the fields of crisis management, product recall, product liability, business continuity planning and health & safety to the food, beverage and consumer product sectors. We also specialise in providing food safety consulting, training and auditing as well as a global retail field marketing service.  We provide expert services at value for money rates.

We have a network of crisis management consultants, product recall consultants, business continuity planning (BCP) experts and food safety specialists based in Europe, Africa, Asia and Australia as well as our colleagues in the Americas in RQA Inc.  Our capability for retail field projects is truly global.

In addition to our product recall incident support service we can help you to develop product recall plans, crisis management and business continuity plans as well as train and test your product recall teams and crisis management teams and ensure your compliance with retailer (e.g. BRC, IFS, GFSI, etc), customer, insurance (contaminated products insurance, product recall insurance, product liability insurance & property insurance) and regulatory requirements.  We can also provide consulting, training and auditing services in relation to Health and Safety as well as food safety, HACCP and all related areas.

Our retail field services include on shelf assessments, retail quality audits, product retrievals, product withdrawals, counterfeit studies and mystery shopping.

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Client:
Blue chip multi national food manufacturer requiring PRODUCT RECALL SIMULATIONS

Objectives/background:
To test the product recall capabilities, product recall team and product recall plans in several manufacturing locations and provide recommendations for improvements.

Methodology:
The RQA consultant assigned to each product recall simulation liaised directly with the nominated contact at the client. The client advised which specific product range was to be tested and then the RQA consultant took the lead in developing the scenario and script for the product recall simulation; thus minimising the time input from the client. Find out more…