RQA MD Vince Shiers Interviewed on Radio 4 the bottom line

Faulty children’s beds, mislabelled horsemeat burgers and exploding dishwashers are among the products recalled by companies in the UK to protect the health and safety of consumers.

Evan Davis and RQA’s Managing Director Vince Shiers discuss the process for recalling defective items and find out how quickly manufacturers and distributors must act. What are the logistics of getting back hundreds of thousands of products from consumers? And what impact does a recall have on a company’s reputation? Does it reassure or unnerve customers?

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