Product Withdrawal

If you find yourself in the situation of having to carry out a product withdrawal due to a safety or quality issue, then RQA can offer you product recall assistance and advice and also action the product withdrawal on your behalf.

RQA’s field representatives can visit the stores to remove these products from sale on your behalf. We will issue a receipt to the store manager for the product withdrawal, identifying products collected and then send all the products back to your specified location.

We can also visit a certain percentage of stores to ensure that the recall has been effective and the correct products have been removed from shelf. As relying on the retailer means that sometimes the wrong product can be removed, or all of your company’s products not just the particular variety or brand affected, or they could have taken no action at all. We have even encountered smaller retailers discounting the affected product instead of removing it from sale!

If you would like to know more about our product withdrawal services please contact us on +44(0)118 935 7242 or email

We have specialist skills in a variety of sector and industries, contact us to see how we can help you…